Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your own experience with a US online casino? Here's how to reach the team behind katysays.com.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days. If your enquiry relates to a specific review — a bonus that's changed, a licence detail that looks out of date, or a payment method that's no longer offered — please include the casino's name and a link or screenshot where possible. That helps us verify the change quickly and update the page.
What we can help with
- Corrections or updates to information on a casino review, including bonus terms, editorial ratings, or licensing details
- General questions about how we assess and rank the sites listed on katysays.com
- Feedback on your own experience opening an account, depositing, or requesting a withdrawal at a listed casino
- Suggestions for casinos or topics you'd like to see covered
- Reports of broken links, outdated pages, or technical issues with the site itself
What we can't help with
We're an independent comparison site, not a casino operator, a payment processor, or a customer support desk for any brand listed on this page. That means we can't:
- Access, close, or verify your account at any casino
- Process deposits, withdrawals, or refunds on a casino's behalf
- Resolve disputes about a specific bet, bonus, or balance — that has to go through the casino's own support team, and if unresolved, its licensing regulator
- Offer legal, financial, or gambling-addiction counselling
If you need help with a specific account issue, contact the casino directly through the support channels on its own site — most offer live chat, email, or phone support. For guidance on gambling responsibly, including limits, self-exclusion, and where to find support services, see our Responsible Gambling page.
Before you write in about a bonus offer
Every welcome offer listed on katysays.com — from Raging Bull's 410% match to Ignition's 300% welcome bonus — carries wagering requirements, expiry dates, game restrictions, and maximum withdrawal caps that vary by casino. If your question is about why a bonus didn't apply the way you expected, check the casino's own terms page first, since these conditions sit with the operator, not with us. Our Terms and Conditions page explains how we present offer information on this site.
Reporting a scam or suspicious site
If you believe you've encountered a fraudulent gambling site — one impersonating a licensed brand, refusing withdrawals without explanation, or asking for unusual payment details — let us know. We only list casinos operating under recognized licensing and regulation, and we take reports of impersonation or fraud seriously when researching updates to our rankings.
Learn more about how we work
Curious about who's behind katysays.com and how we put our reviews together? Visit our About Us page for more on our editorial approach, including how commercial relationships with casinos never decide our rankings.